1. Return Policy
✅ Eligibility for Returns:
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Items must be returned within [2] days from the date of purchase.
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Footwear must be returned in the original box, undamaged.
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Final sale items, undergarments, and customized items cannot be returned.
🚫 Non-Returnable Items:
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Items marked as "Final Sale"
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Gift cards
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Accessories such as earrings (for hygiene reasons)
How to Return an Item
📌 In-Store Returns:
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Bring the item along with the receipt to any [RA Tech] location. Our staff will process your return and issue a refund or exchange.
📌 Online Returns:
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Navigate to "My Orders" and select the item you want to return.
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Print the return label and package the item securely.
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Drop off your package at any [Mumbai] location.
📌 Refund Process:
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Refunds are issued to the original payment method within [4-6] business days after we receive the returned item.
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If you paid with a gift card, the refund will be credited back to the gift card.
2. Exchange Policy
✅ Eligibility for Exchanges:
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Exchanges are available for size and color issues within [8] days of purchase.
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Items must be unworn, unwashed, and in original condition.
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Exchanges are subject to stock availability.
📌 How to Exchange an Item
In-Store Exchanges:
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Visit any [Store Name] location with your item and receipt. If the requested size or color is available, our staff will process the exchange.
Online Exchanges:
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Visit [website link] and request an exchange.
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Print the return label and send back the original item.
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Once we receive the item, we’ll ship the replacement.
3. Defective or Incorrect Items
If you received a damaged or incorrect item, we sincerely apologize! Please contact our customer support at [support email] or call [customer service number] within [10] days of receiving your order. We’ll make it right as quickly as possible.